Unified Communications enables customers to experience greater productivity through the convergence of communication channels and business processes using a combination of technologies, devices and services including presence, status, mobility, collaboration, video and voice conferencing, and messaging.

Unified Communications is all about simplifying the user experience.  In today’s workplace, employees have to deal with multiple forms of communication.  A call in a Unified Communications scenario will appear in the user’s device of choice based upon the user’s preferences.  Phone, e-mail, conferencing, presence and collaboration become intermingled, making it possible to combine and use different forms of communication seamlessly and effortlessly.

The basic components of Unified Communications solutions include:

• User Mobility
• Presence
• Telephony (voice, fax, etc.)
• Voicemail/unified messaging
• Email/calendaring
• Conferencing (voice, video and web)
• Instant messaging
• Administration and management
• Contact center

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